CONSOLIDATED PRIVACY POLICY & DATA PROTECTION COMMITMENT

Saigon An Thai Development Joint Stock Company (a strategic member of An Thai Group) is committed to the absolute confidentiality of our customers' privacy and the strategic data of our business partners. This policy governs the collection, use, and protection of information obtained through our official website, digital advertising platforms (Facebook Lead Ads), and during the collaborative manufacturing process.

1. Purpose and Scope of Data Collection

We collect necessary information to facilitate international trade transactions and provide dedicated customer support, including:

  • Personal Contact Details: Full name, email address, WhatsApp/phone number, and delivery address.
  • Business Information: Company name, country, tax identification number, and specific product interests (e.g., Spray Dried Coffee, Freeze Dried Coffee, 3-in-1 Premix).
  • Technical Data: IP addresses and cookies to optimize user experience on our digital platforms.

2. OEM/Private Label Confidentiality Commitment

This is our core commitment dedicated to partners who entrust their brand manufacturing to An Thai Group’s factory system:

  • Formulation & Process Secrecy: Saigon An Thai strictly guarantees the confidentiality of all proprietary formulas, production processes, and technical specifications customized for our partners.
  • Strategic Business Protection: All information regarding product launch timelines, packaging designs, and target market strategies provided by our partners will not be disclosed to any third party outside the direct production unit.
  • Design Exclusivity: Packaging artwork and brand identity assets provided by partners will be used exclusively for the fulfillment of that specific partner's orders.

3. Use of Information

Collected information is utilized solely for the following activities:

  • Providing wholesale quotations, product catalogs, and international quality certifications (HALAL, FDA, ISO, KOSHER).
  • Communicating to resolve inquiries or coordinating logistics for export shipments.
  • Sending updates on new products or promotional programs (subject to user consent).

4. Data Retention and Access

  • Retention: Your data is stored securely on our servers until a deletion request is made by the user or as required by prevailing laws.
  • Access Control: Access is restricted to authorized internal management of Saigon An Thai, logistics providers (for delivery purposes only), and government authorities when required by formal legal procedures.

5. Security Commitment

  • We implement industry-standard encryption and data protection measures within our manufacturing network, which boasts a capacity of 40,000+ tons per year.
  • Saigon An Thai pledges not to sell, rent, or share partner data with third-party marketers for any purpose.

6. Disclaimer of Liability

Despite our best efforts, we declare exemptions from liability in the following cases:

  • Transmission Risks: Data transmission via the Internet or third-party applications (such as WhatsApp/Facebook) cannot be guaranteed 100% secure. Users provide information via these channels at their own risk.
  • Inaccurate Information: We are not responsible for service interruptions or delivery failures if the user provides incorrect contact or shipping details.
  • Circumstances Beyond Control: Data breaches resulting from cyber-attacks (hackers), natural disasters, or other Force Majeure events beyond the reasonable control of the company.

7. User Rights

You reserve the right to access, rectify, or request the permanent deletion of your personal/business data at any time by contacting us through the details provided below.